LAST UPDATED: JANUARY 29, 2026
LocalArtist, operated by Thought Continua LLC, facilitates bookings between students and artists/studios. This policy outlines the conditions under which refunds are issued for cancelled bookings. By using our platform, you agree to this policy.
Eligibility: Students may cancel bookings at least 24 hours before the scheduled start time for a full refund.
Refund Amount: The full amount paid to the artist/studio will be refunded. This includes:
Platform Fee: The LocalArtist platform fee (10-15%) is non-refundablein all cases to cover payment processing costs and administrative overhead.
Processing Time: Refunds are processed within 1-2 business days and typically appear in your original payment method within 5-10 business days, depending on your bank or card issuer.
Default Policy: Cancellations made less than 24 hours before the scheduled start time are not eligible for refunds unless the artist/studio agrees to issue a refund at their discretion.
Why? Late cancellations prevent artists/studios from filling the spot with another student and result in lost income.
Exception: In cases of emergency or extenuating circumstances, you may contact the artist/studio directly to request a refund or credit. The artist/studio has full discretion to approve or deny such requests.
If you fail to attend a booked session without cancelling, no refund will be issued. You are responsible for the full payment.
If an artist or studio cancels a booking for any reason, the student will receive a full refund including:
Refunds for artist/studio cancellations are processed automatically within 1-2 business days.
Excessive cancellations by artists/studios may result in:
We understand that emergencies happen (illness, family emergency, natural disasters). Artists and studios should cancel as soon as possible and may provide students with the option to reschedule instead of receiving a refund.
Students and artists/studios may mutually agree to reschedule a booking to a different date/time without requiring a cancellation and rebooking. This should be arranged directly between the parties and communicated through the LocalArtist platform.
Rescheduling a booking does not incur additional platform fees. The original booking price applies to the new date/time.
Artists/studios may decline rescheduling requests or charge a rescheduling fee for repeated changes by the student. Any such fees must be agreed upon directly between the parties.
If you attend a class/session and are dissatisfied with the quality, you should first attempt to resolve the issue directly with the artist/studio. If resolution is not reached, you may contact LocalArtist support for mediation.
Note: Refunds for quality issues are at the artist/studio's discretion. LocalArtist does not guarantee refunds for subjective dissatisfaction.
If an artist or studio fails to appear for a scheduled booking without prior notice, you will receive a full refund (including platform fee) and the artist/studio will be subject to account penalties.
If a booking or payment fails due to a technical issue on LocalArtist's platform, you will receive a full refund including the platform fee.
If severe weather or a natural disaster prevents a class/session from occurring, artists/studios should offer students the choice between:
Student Illness: If you become ill within 24 hours of a booking, contact the artist/studio immediately. While our standard policy applies, many artists/studios will work with you to reschedule or offer a partial refund.
Artist/Studio Illness: If an artist or studio cancels due to illness, students receive a full refund (including platform fee) or may opt to reschedule.
For Private Sessions at Student Location: If the student's location becomes unavailable (e.g., building access issues), the student is responsible for either providing an alternative location or cancelling under the standard 24-hour policy.
For Classes at Artist/Studio Location: If the location becomes unavailable (e.g., venue closure), the artist/studio must either provide an alternative location or cancel with full refund.
All bookings require payment in full at the time of booking. Your payment card is charged immediately upon confirmation.
All refunds are processed through Stripe and returned to your original payment method (credit card, debit card, etc.). We cannot issue refunds to a different payment method.
Stripe Processing Fees: Stripe charges payment processing fees (~2.9% + $0.30 per transaction). These fees are paid by the platform and artist/studio, not directly by students.
When a refund is issued: Stripe does not refund their processing fees to us, which is why our platform fee is non-refundable for student-initiated cancellations.
Credits: In lieu of a refund, artists/studios may offer students a credit toward a future booking. Credits do not expire but are non-transferable.
Gift Cards: (Future feature) Gift card purchases are non-refundable unless required by law.
If you booked multiple spots for a group and need to cancel for some attendees but not all, contact the artist/studio directly. Partial refunds are at the artist/studio's discretion.
Some classes may have a minimum capacity requirement. If insufficient students are enrolled, the artist/studio may cancel the class and issue full refunds (including platform fee) to all registered students.
If you have questions about this Refund & Cancellation Policy, need assistance with a cancellation, or wish to report an issue, please contact us:
Thought Continua LLC DBA LocalArtist
Email: contact@heylocalartist.com
Subject: Refund Request or Booking Issue
Please include your booking ID and details of your situation in your message.
LocalArtist reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Continued use of the platform constitutes acceptance of the updated policy.
This Refund & Cancellation Policy is part of our Terms of Service. LocalArtist acts as a marketplace platform and is not a party to the agreement between students and artists/studios. While we facilitate refunds, the ultimate obligation to provide services rests with the artist/studio.
Refunds are subject to applicable laws. If this policy conflicts with local consumer protection laws in your jurisdiction, those laws will prevail.